1. Data Controller and Contact Information
Janbal Limited is the data controller responsible for the personal information we collect and process through our services.
If you have any questions regarding how we manage your data, please contact us at:
Address: 1575c London Road, London, England, SW16 4AA
Email: info@janbal.co.uk
2. Information We Collect
We collect personal information to provide and enhance our products and services. This includes:
- Information you provide (e.g. during orders)
- Information collected via cookies and device identifiers
- Data received from your browser or device when accessing our website
3. Why We Process Your Information and Legal Basis
We use your personal data for the following purposes:
- Order Fulfilment & Customer Support: To manage orders, process payments, and communicate with you.
Legal basis: Contractual obligation. - Service Improvement & Troubleshooting: To maintain and enhance the performance and usability of our services.
Legal basis: Consent, contractual obligation, or legitimate interest. - Personalisation & Recommendations: To suggest products, features, and services tailored to your interests.
Legal basis: Consent or legitimate interest. - Compliance with Legal Duties: To meet our legal obligations where applicable.
- Marketing & Advertising: To send promotional messages and show personalised ads.
Legal basis: Consent or legitimate interest. - Fraud Prevention & Security: To detect, investigate and prevent fraud or security breaches.
Legal basis: Legitimate interest. - Other Purposes with Consent: If we ask for your consent for a specific use, you may withdraw it at any time.
4. Use of Cookies and Similar Technologies
We use cookies to improve your browsing experience and website performance. These include:
- Strictly Necessary Cookies: Enable essential site features (e.g. checkout, login).
- Performance Cookies: Track site usage to help us enhance performance.
- Functionality Cookies: Remember preferences like language or location.
- Targeting Cookies: Record your visit to personalise advertising.
You can manage cookie preferences through your browser settings.
5. Third-Party Service Providers
We share personal data with trusted third parties to perform services such as:
- Order fulfilment and delivery
- Payment processing
- Marketing and analytics
- Customer support
These providers may access your data only to perform their functions and are required to protect it in compliance with data protection laws.
6. Business Transfers
If Janbal Limited is involved in a business sale or merger, your personal data may be part of the transferred assets. We will ensure your data remains protected in line with this policy.
7. Legal Disclosures
We may disclose your personal information when necessary to:
- Comply with legal obligations
- Enforce our terms and agreements
- Protect our rights, users, or others (e.g. fraud prevention)
This may include sharing data with other organisations for security purposes.
8. Data Security
We take security seriously and implement measures to protect your data:
- Data is encrypted during transmission
- Credit card data is handled in accordance with PCI DSS
- Physical, technical, and administrative safeguards are in place
- Identity verification may be required before disclosing personal data
We retain your personal information for up to 2 years, unless a longer retention period is required by law.
9. Your Rights Under Data Protection Law
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (in certain cases)
- Restrict processing under specific conditions
- Object to processing
- Request data portability to another service or provider
You will not be charged for exercising your rights. We will respond within one month of receiving your request.
To make a request, contact us at:
Address: Unit G9, Silverbox House, Wembley, HA9 7FP
10. Complaints
If you have any concerns about how we handle your data, you may contact us at:
Janbal Limited
1575c London Road, London, England, SW16 4AA